Curriculum paths / Client conversations
Levels B1–C1
Client conversations
Build confidence explaining changes, handling complaints and negotiating with clients. Choose the B1, B2 or C1 lessons that suit your group.
Units in order
- Say It Without the Jargon
- Sorry, Could You Say That Again?
- Respond to a Change of Plans
- The Real Complaint
- A Fair Change to the Deal
- Read Between the Lines
- Disagree Without Closing the Door
- Negotiate Beyond the First Offer
- Repair a Damaged Client Relationship
- Test a Strategic Partnership
- Negotiate Intellectual Property
- Negotiate Across Legal and Commercial Priorities